WARNING ABOUT FRAUD
Don’t buy tickets from resellers or ticket-resale websites

We wish to discourage you from buying tickets from resellers or ticket resale websites such as Viagogo. When you’re online and are buying tickets for one of our performances, always double-check that it says operan.se in the web browser, and not something else.

Five reasons for not buying tickets for our performances through resellers or on ticket-resale websites:

• You risk buying heavily overprized tickets.
• Our terms and conditions of sale will only apply if you buy your tickets from operan.se or our own box office (by phone or in person at the Opera House). This means it will be whoever bought the tickets from us who will be refunded if a performance is cancelled. If you buy tickets from a reseller or through a ticket-resale website such as Viagogo it will thus be the original buyer whom we will refund.
• You will risk not being notified if for some reason the performance is cancelled, as it will be whoever bought the ticket from us who will be contacted, and we won’t have your contact details.
• You will receive absolutely no advance information (e.g. on booking interval refreshments) from us by email, for the same reason as above.
• You will be at risk of buying »fake tickets«. Buyers who go on to sell through for example Viagogo will sometimes have bought opera tickets at a student price, deleted the word »Student« and sold the tickets on at a higher price.

Royal Swedish Opera doesn’t collaborate with any resellers, and as, for example, Viagogo think they’re merely purveyors of pre-purchased tickets and don’t bear any responsibility, and because they have their registered office in Switzerland, which is not in the EU, it’s difficult for the Swedish Consumer Agency to take action against the company.
What makes it hard for customers is the fact that Viagogo and other such websites are often the first hits on Google in searches for our performances, so it’s easy to end up going into Viagogo and buying pre-purchased tickets in the belief that you’re at operan.se.

One of many examples: A woman came to the Opera House expecting to see Swan Lake, but it had been cancelled because of the restrictions during the pandemic. The guest wondered why she had not received any information about this, and we investigated the matter.
It transpired that without being aware of it she had bought her tickets through the company Viagogo. This meant that the information we’d sent out did not get through to her. Our mailings had simply gone to the person who’d bought the tickets from us. It also transpired that the customer had bought two listener’s seats for £214, i.e. approximately SEK 2,800. The real price was actually SEK 110 per ticket. The woman thus paid Viagogo about 13 times more than what Royal Swedish Opera had sold the tickets for.
The ticket price and the information that she’d bought listener’s seats had been deleted on the tickets Viagogo had sent her.
The guest asked for her money back, as the performance had been cancelled. What she didn’t realise was that we’d already refunded the ticket purchaser. When she contacted Viagogo she was told that the cancelled performance had been postponed and would take place at a later date.
We don’t know whether she got her money back, but we do know that she’s by no means alone in having experienced this, and that we have many customers who never even find out that they’ve paid through the nose for a ticket.