Terms and Conditions

Terms and Conditions of Purchase and Delivery – Kungliga Operan AB/The Royal Swedish Opera
 

General information

The following terms and conditions apply when private individuals (you) make an online purchase on operan.se ("the web page"), with our customer service or at the box office. This is an agreement between you, the customer, and Kungliga Operan AB.

Kungliga Operan AB.
Corporate identity number/organisation no: 556190-3294
Address: Box 16094, SE-103 22 Stockholm, Sweden
Telephone: +46 (0)8 791 43 00
E-mail: [email protected]

All prices are in SEK and include VAT. We reserve the right to change prices without prior notice. The price applicable at the time of ordering is the one that applies regardless of whether the price goes up or down afterward.

The Purchase Agreement

The purchase agreement is subject to the legal rules of Swedish legislation. The agreement is made between you and Kungliga Operan AB (org no: 556190-3294).

All attempts at fraud will be reported to the police, and Kungliga Operan reserves the right to cancel the purchase if fraud is suspected. Kungliga Operan also reserves the right to refuse the purchase of tickets or other products if the Opera suspects that the purchase is made for resale purposes.

To make a purchase via the website, you must accept the terms and conditions. By accepting the terms and conditions, you agree to follow them in their entirety. Furthermore, you acknowledge and confirm that you have read the information about personal data and accepted the use of cookies.

All users who wish to shop via the website and manage purchased tickets there must create a customer account. Under your customer account, you can, among other things, see your previous purchases, upcoming events, manage your upcoming events (change date and seats), and change your personal information or preferences regarding email newsletters. When you have an account with us, you can also log in at any time to resend your tickets to your registered email address.

Payment

On our website

In collaboration with Swedbank PayEx Holding AB (org. no: 556714–2798), a third-party payment service provider, Kungliga Operan AB offers debit and credit card payments as well as Swish when you shop on the website.

On the website, you can pay for your tickets with Mastercard, VISA, and American Express. All communication between you and the website is encrypted, which means that no one else can see your card information. Swedbank PayEx Holding AB can save your card details in their PCI-secure environment to simplify future purchases with pre-filled card details.

An order confirmation is automatically sent to the email address you have provided in your customer account with Kungliga Operan AB.

At the Box Office

You can pay for your tickets with Mastercard, VISA, American Express, UnionPay, JCB, and Diners. When you pay at the box office via a card terminal, the payment is handled by the payment service provider Verifone Stockholm AB (org. no: 556567-2200).

An order confirmation is sent to you at the email address you provide when Kungliga Operan AB receives your order at the box office. You will receive the tickets physically on-site, and they will not be sent to your email address.

Fees 

If you choose the delivery option "post", Kungliga Operan AB will print your ticket and send it to the postal address you provided at the time of booking. The "post" delivery option generates a fee of 50 SEK per shipment and must not weigh more than 100 grams. Kungliga Operan AB only sends tickets within Sweden, and the delivery time is up to 5 working days. We reserve the right for delivery delays that may occur in connection with holidays.

The "Pick up at our box office" delivery option generates a fee of 30 SEK per ticket when purchased on the website. Collection can only take place during the box office's normal opening hours, according to the information provided on the website. You, as a consumer, are responsible for collecting the tickets in good time before the performance starts.

When purchasing at the box office, via phone, or email, a service fee of 30 SEK per ticket is added. The charged service fee, as well as any delivery fees, are non-refundable in the event of a canceled event.

Tickets

Each individual booking has an order number, and each ticket in the booking has a unique QR code. When you buy a ticket from Kungliga Operan AB, you, as a consumer, are ultimately responsible for ensuring that the order is correct. Therefore, it is important that you check the details of your event, such as time, day, location, and type of ticket before completing the purchase.

The type of ticket you have purchased must be verified with an ID in connection with the scanning of your ticket. It is not allowed to transfer purchased tickets for commercial or other business purposes.

If this provision is violated, we reserve the right to cancel the ticket.

Your ticket can be delivered to you in the following way

E-ticket/PDF

An E-ticket is a PDF file sent to the email address specified in your customer account. You can display your ticket on your mobile phone or in printed format. The ticket contains a unique QR code that is scanned upon your visit. The ticket with the printed QR code is a valuable document that grants you access to your purchased event. The QR code is only valid once.

Physical tickets

The physical ticket also contains a unique QR code that is scanned upon your visit. The ticket with the printed QR code is a valuable document that grants you access to your purchased event. The QR code is only valid once.

Gift Cards

The gift card is valid for 1 year from the date of issue and cannot be redeemed for cash. It is not valid in the restaurants, cafes, and cloakrooms. Gift cards are only delivered digitally to your registered email address in the customer account. Note that gift cards are not available in customer accounts on the website. We do not replace gift cards in case of loss.

Refunds

Purchased tickets are only refunded in the event of a cancelled event. Tickets paid for directly at the time of booking are considered purchased. Refunds are made by issuing a gift card sent to the email address you have provided in your customer account on the website (see the above terms for gift cards). If you wish to receive a refund to your bank or credit card (or via Swish if it was used as a payment method), you must contact customer service yourself (contact details can be found on the website). Requests for refunds must be made within 1 month of the canceled event. If this is not done, the customer is not entitled to a refund. The charged service fee, as well as any delivery fees, are non-refundable. The Distance Contracts Act does not apply to the purchase of event tickets (in Swedish) ».

Refunds for Businesses

Refunds for a canceled event only apply to purchased tickets for Kungliga Operan's events. Additional costs such as travel (train, flight, bus, boat, etc.), accommodation, guides, administration, food, etc., will not be reimbursed by Kungliga Operan AB.

Exchanges

Purchased tickets can be exchanged for another performance that is available for purchase on the website at the time. Exchanges can be made subject to availability no later than 1 working day before the performance date. The exchange can be made both via your account on the website, at the box office, or by contacting customer service. If you exchange for a more expensive ticket, you pay the difference at the time of the exchange. If you exchange your ticket for a cheaper one, you will not receive the difference back.

At the box office and when contacting customer service, a fee of 30 SEK per ticket is added for an exchange.

Purchased tickets with a group discount cannot be refunded or exchanged.

Exchange of a ticket in a subscription

If you have signed up for a subscription, you can exchange tickets for another date within the same production, subject to availability, no later than 1 working day before the performance date. When exchanging, you will not receive the subscription discount on the exchanged performance but will pay the regular price. If you exchange for a more expensive ticket, you pay the difference at the time of the exchange. If you exchange your ticket for a cheaper one, you will not receive the difference back.

You can make exchanges yourself and at no cost via your customer account on the website. At the box office and when contacting customer service via phone or email, a fee of 30 SEK is added.

Cancellation of Educational Activities

Schools that have booked educational activities within the framework of Unga Operan's operations have the following cancellation conditions:

– For changes or cancellations later than 7 days before the visit, 100% of the amount will be charged.

– For changes or cancellations later than 14 days before the visit, 50% of the amount will be charged.

Activities to which these cancellation rules apply include: Workshops at schools, Morning at the Opera, specially ordered concerts for schools, and Meet the Professionals. Activities may be revised during the season.

Kungliga Operan's Partners and Donors

For Kungliga Operan's partners and donors, special rules may apply that differ from those stated in the terms and conditions. As a partner or donor, you can contact Kungliga Operan's concierge service for more information.

Donation

All donations are in SEK and without VAT. There is no right of withdrawal for a donation. For current donation certificates and collections, see the website. Donation certificates can be collected at Kungliga Operan's box office. For those who do not live in Stockholm, it is possible to have the donation certificate sent by mail for a postage fee.

Reservation

Reservations can only be made on-site at the box office or by contacting customer service. Ticket reservations are valid up to 10 days after the booking date.

Reservations for groups (organizations, companies, and schools) are valid up to 2 months before the performance date. The validity period of your reservation is stated in your account.

Loss

Lost physical tickets are not replaced. If you choose an E-ticket/PDF, you can log in to your customer account to resend your tickets. Note that your old ticket is no longer valid if you have received a new ticket printed, sent via email, or sent by mail.

Complaints

We follow the General Complaints Board's recommendations and Swedish law. Complaints must be made within a reasonable time after the error has been discovered, but no later than 3 working days after your visit. For questions about the meaning or if you are dissatisfied with something in connection with your ticket purchase, you can contact us here »

More information for EU citizens can be found here The European Online Dispute Resolution »

Personal data

When you buy tickets at The Royal Swedish Opera, you provide information about yourself so that we can arrange tickets in a safe and easy way. The Royal Swedish Opera is responsible for handling personal data in accordance with the current Data Protection Regulation (GDPR). Read about how The Royal Swedish Opera handles personal data and about your rights here ».

Changes to the terms and conditions

Kungliga Operan AB reserves the right to make changes to the terms at any time.

If you do not wish to accept changes to the terms, or for any reason no longer wish to have a customer account with Kungliga Operan AB, you have the right to close your account by contacting us here »